 As a vice president with the multinational medical transcription company Cameo Corporate Services, Ashok “Ash” Bagdy heads its health care outsourcing division from offices in Tampa, Florida. Since 2018, Ashok Bagdy’s employer has been providing virtual scribing services to American physicians and medical organizations.
Whether virtual or in person, the primary difference between medical transcription and medical scribing is in the depth of service provided. A medical transcriptionist simply listens carefully to a physician-patient interaction or a physician’s note dictation and then types that interaction/dictation exactly as it happened. A medical scribe, by contrast, is tasked with interpreting physician-patient conversations and crafting documents with pertinent information that contains coding information for billing purposes. Unlike transcription, which requires careful attention to detail but limited medical knowledge, scribing requires a thorough understanding of health care terminology and codes, as well as medical anatomy and physiology. In addition to recording general physician-patient interaction, a scribe must also document all performed medical procedures and all laboratory study results.
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Ashok “Ash” Bagdy serves in an executive role with Cameo Corporate Services Limited, an outsourcing firm that offers diverse services such as e-publishing and medical transcription. To keep the company competitive, Ashok Bagdy consistently seeks out innovative applications for transcription in the medical field, including the newly-emerging demand for virtual scribes.
Faster internet and cloud-based platforms have made it possible to outsource medical scribing work to remote scribes. This arrangement offers medical providers the following benefits: Reduced costs - Because virtual scribes are used on an ad-hoc basis, they command a much lower salary than in-person scribes. Hiring a virtual scribe can save a health care provider more than 50 percent on transcription costs. Better patient outcomes - A virtual scribe removes paperwork from a physician’s workload, freeing up more time for patient consultations. Further, the scribe ensures that a patient's information is entered into his or her electronic health file, which reduces medical errors. Improved compliance - Many healthcare providers rely on timely paperwork in order to receive payment from insurance companies and government medical coverage programs. Outsourcing the documenting process will reduce turnaround times and ensure the medical provider remains compliant. Ashok “Ash” Bagdy is a medical transcription outsourcing executive who helps direct Cameo Corporate Services, Ltd. A major area of focus for Ashok Bagdy is on the emerging speech-recognition software sphere.
One of the major areas of practical focus for speech recognition platforms is the digital assistant, such as Amazon’s Alexa, Apple’s Siri, and Microsoft’s Cortana. These provided a robust data-collection base that underpins improved transcriptions and human-like responsiveness. A recent report by Microsoft pointed to a rapid increase in smart speaker ownership, which rose from less than one-fourth to 45 percent of respondents within a one-year timeframe. Approximately 72 percent of US smartphone owners use digital assistants, while 35 percent of those surveyed reported employing voice search via smart speaker. Most common uses for humans have included searching for quick facts, asking for directions, and searching for businesses. Less common are making shopping lists and researching services and products. Only one-fourth of users employed speech recognition-based systems in making purchases or adding items to shopping carts, and even fewer employed the technology when contacting customer support and providing product feedback. Of those surveyed, 41 percent reported having concerns which center on the security of personal information and worries that someone is listening to them. A substantially larger number, 54 percent, are of the opinion that digital assistants will be able to help them make retail purchases within a five-year timeframe.  Temple University graduate Ashok (Ash) Bagdy has worked for Cameo Corporate Systems Limited since 2003. In his role as vice president of outsourcing services for the company, Ashok Bagdy has overseen a significant reduction in employee turnover. Staff members leaving their roles is a significant issue for many employers, with the Bureau of Labor Statistics noting that 3.1 million people in the United States left their jobs in February 2017 alone. Here are some tips for reducing employee turnover in your business.
1. Stay current. As your industry evolves, so too do pay and compensation expectations. Keep one eye turned towards your competitors’ salaries and benefits packages to ensure you stay current with your own offerings, thus giving employees fewer reasons to seek alternative employment. 2. Hire for fit. While skills should play a large role in your hiring decisions, hiring for fit is just as vital. Employees who don’t fit your company culture or have little motivation to work for you may look to leave as soon as other opportunities come along. 3. Offer regular feedback. Employees may disengage if they feel they receive little guidance from management. Avoid this by arranging regular feedback sessions to reward employees for their hard work and to help them understand what you need from them going forward.  A graduate of Temple University, Ashok Bagdy serves Cameo Corporate Services Limited as vice president of outsourcing services. Beyond his professional life, Ashok Bagdy is active in charitable giving. In particular, he supports the Smile Foundation, based in New Delhi, India.
Established in 2002, the Smile Foundation is a nonprofit that operates numerous programs to benefit children, families, and communities in India. Among these initiatives is the Smile Twin e-Learning Programme (STeP). STeP aims to fill the skills gap that has led to the classification of many young Indians as unemployable after they leave college. STeP focuses on the development of soft skills, computer education, and English proficiency, all of which complement the theoretical skills students develop in college. To date, the STeP program has enjoyed remarkable success, training nearly 23,000 young people, with 14,500 achieving job placement in India. Interestingly, 55 percent of those who have benefited from STeP are women.  The Vice President of Outsourcing Services in India for Cameo Corporate Services Limited, Ashok Bagdy has more than a decade of experience in the industry. Ashok Bagdy is also dedicated to helping India through the Smile Foundation.
Founded in 2002, the nonprofit Smile Foundation is dedicated to creating sustainable change, engaging with the process of change, and leading as an international developmental organizations with a focus on high governing standards. Based in New Delhi, India, the organization works to address the educational and health needs of underprivileged children, as well as empowering women and girls. With a four-tiered audit system, the Smile Foundation can monitor the impact and accountability of its funding work. The Smile Foundation’s national education program, Mission Education, has helped over 200,000 children across India in the past 13 years. The program includes 90 projects spanning 21 states, providing educational initiatives for young people who cannot attend or have dropped out of school due to poverty, child labor, or illnesses. Similarly, the organization’s mobile health care delivery model, Smile on Wheels, strives to meet the needs of the country’s urban and rural poor. The recipient of the GE Healthcare Modern Medicare Excellence award, the Smile Foundation’s specially-designed health delivery system is equipped for promotive, preventative, curative, and referral medicine.  The social venture philanthropy approach to running philanthropic organizations utilizes concepts and methods from high-technology business management and venture capital finance. One nonprofit that puts social venture philanthropy into practice is The Smile Foundation NGO, founded by corporate professionals in India. The NGO’s “soul” is its working model of social venture philanthropy. This model connects charitable giving with social investment strategies, and the goal of these efforts it to achieve sustainability and scalability. Effectively, the model has instilled in charitable organizations the need to be more accountable and has encouraged them to develop a culture of excellence and leadership.
When the Smile Foundation invests money in grassroots NGOs, it makes a long-term commitment. Furthermore, the foundation seeks to utilize broad-based strategies by working with a large number of organizations and like-minded individuals around the world. In this way, the foundation aims to maximize its reach and receive an augmented response to its initiatives. Just as importantly, the Smile Foundation looks into the outcomes of its ventures to determine which of its approaches are the most effective. Today, partly due to the Smile Foundation’s endeavors, hundreds of nonprofit projects around the world are a testament to the viability of efficient philanthropy. About the Author: Ashok Bagdy is proud to be a supporter of the Smile Foundation. He works in Outsourcing Services at the Tampa, Florida, offices of Cameo Corporate Services Limited.  E-book outsourcing began several years ago when companies in major first-world countries such as the United States experienced economic downturns. Publishing corporations worldwide found not only that outsourcing to India was a highly cost-efficient business strategy, but that the outsourcing market in India held great economic promise.
Today, companies in India are continuously growing and meeting the demands of outsourcing, offering trained professionals and quality service across the board. So far, some of the major publishing services that have been outsourced to India include •E-book formatting, development, conversion, writing, editing, and proofing •PDF creation or conversion •Multimedia book development •E-Publishing website development •E-book security solutions •Print on demand solutions •XML conversion •Content syndication solutions •Ezine development and management As India's information technology market continues to flourish, more and more companies worldwide will begin to take advantage of these opportunities abroad. About Ashok Bagdy: Ashok Bagdy is the current Vice President of Outsourcing Services at Cameo Corporate Services Limited. Throughout his career, he has been involved in technology and international outsourcing in a variety of spheres, serving major corporations such as Hiltex Exports in the United States, and Copytalk Incorporated.  Cameo Corporate Services Limited Healthcare Outsourcing Vice President Ashok Bagdy is responsible for managing outsourcing services for medical transcription and overseeing medical coding procedures. Due to a 2014 mandate by the Department of Health and Human Services (HHS), medical field professionals, such as Ashok Bagdy, are preparing for a transition to the new edition of the International Classification of Diseases, otherwise known as the ICD-10.
Established in the United States in 1994, the International Classification of Diseases (ICD) serves as the standard diagnostic tool for health management, epidemiology, and clinical needs. Professionals throughout the health-care community use it to classify and monitor diseases and other health problems and retrieve diagnostic information from past records. In April 2014, the Protecting Access to Medicare Act, which called for the transition to the ICD-10 from the currently used ICD-9, was signed into law. The ICD-10 includes important updates that address two of the primary concerns with the ICD-9: advancing technology and inaccurate measure of care quality. In its current form, the ICD’s classification system lacks the ability to accurately reflect current technology and advances in medical treatment. For instance, the ICD-9 assigns a single code to significantly different procedures due to limitations in the coding system. Furthermore, the lack of precise codes makes it difficult for the health-care industry to accurately measure the quality of care using the ICD-9. At present, the United States is the only industrialized nation still using the ICD-9. Others have already made the transition to an ICD-10-based system. The ICD-10 diagnostic classification system consists of over 68,000 diagnosis codes and provides code titles and language that compliment accepted clinical practice in the United States. In addition, to classify procedure codes, it includes the ICD-10-PSC, which expands on codes used in the ICD-9 and contains 87,000 procedure codes. Health-care professionals and organizations are required to complete the transition process by October 1, 2015.  With experience in outsourcing operations and the medical transcription industry, Ashok Bagdy has overseen all aspects of e-publishing and transcription outsourcing for Cameo Corporate Services Limited since 2003. As part of his duties, Ashok Bagdy ensures that the medical transcription services follow HIPAA compliance guidelines.
Recently amended by the Health Information Technology for Economic and Clinical Health Act in 2009, the Health Insurance Portability and Accountability Act has been in place for nearly 20 years. HIPPA establishes guidelines for the use of protected health information and sets the fines for information and security breaches caused by health care providers and their business associates. Health care entities are required to provide multiple layers of protection to safeguard patients’ confidential health care information. -Physical protections. Most basically, physical protections require that only approved individuals have access to identifying patient health information. Workstations should have secure receptacles for physical patient information to be shredded. -Technical protections. Access to health information should be protected by a unique username or password. Even after an individual has access to health information, he or she is required to access only health information relevant to his or her job responsibilities. -Policy protections. Every company, whether a business affiliate or care provider, and no matter how large or small, is required to have a standard policy for use and protection of health information. |
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